FAQs

How do I sign up?

• ​​If you are a new customer to Dacotah Paper Company, you'll need to fill out  a customer application to get a customer ID.
  First, please complete the customer application and email it to info@dacotahpaper.com.
  A customer ID will be emailed to you once your application has been processed.
• Register for online ordering here
  Complete and submit the form. An account activation confirmation will be emailed to you within 1-2 business days.
  *Please note: if you do not know your customer account number you may still register for online ordering. We will contact you if we have any questions and once your account is activated.
• Log in to your new account using your username and password 
  *Please note: your username and password are CASE SENSITIVE.

How do I get online support?

• If you would like assistance with online ordering, please call or contact Customer Service 800-323-7583.

I lost my password. What do I do?

• To reset your password click here. You will receive an email with a link to set a new password. 
• You may also call Customer Service at 800-323-7583, and they will be able to provide you with a temporary password.

I haven't received my e-mail stating my account has been activated?

• Please allow 1-2 business days for your account to be fully activated.
• After 1-2 business days, if you have not received an email with the status of your account, please call or contact Customer Service 800-323-7583 – they will provide you with account information.

Can I have multiple customer accounts under one online account?

• Yes, if you would like to add a customer account to your current online account please call or contact Customer Service 800-323-7583.
• Upon check-out, you will then be able to select which account you would like the order processed.

Can I have my order delivered to an address different than the one under my customer account?

• Yes, if you need an alternate address added to your online account please call or contact Customer Service 800-323-7583. 

How quickly are web orders processed?

• Web orders entered before 2PM (CST) will be processed the same day Monday-Friday. However, it will be delivered on your next regularly scheduled truck.
• If it is after 2PM(CST) on the day your truck is loaded, please call Customer Service at 800-323-7583 to ensure your order is delivered.
• Orders for Monday delivery must be in by Friday at 2PM (CST).

What happens when an item is out of stock?

• If your business is on automatic backorder the item will be backordered and delivered to you once the item comes back into stock.
• If you have any questions regarding stock quantity of items or suggested sub items please call or contact Customer Service 800-323-7583.

Is there a way to find out when my order will be delivered?

• Please call or contact Customer Service 800-323-7583.
• If you need your order before your next scheduled delivery, we can ship it to you with another shipping service if you are willing to pay the freight charge.
  If you would like to ship early with accepted freight charges, please call or contact Customer Service 800-323-7583.

How do I cancel an order?

• If you would like to cancel all or part of an order, please call or contact Customer Service 800-323-7583.
  Please Note: Cancellation will depend on whether or not your delivery truck has been loaded.

How do I return a web order?

• Orders placed via the web can be returned as long as they are in the original packaging and in sellable condition.
• If you would like to return and item, please contact your sales rep or call Customer Service 800-323-7583.
  Please Note: Special orders cannot be returned.

Is pricing available online?

• If you are a Dacotah Paper Customer, and have an online account, but are not logged-in, log-in here.
• If you are logged-in, pricing should be available upon clicking on an item. If the price appears to be incorrect, please contact your sales representative.
• If you do not have a customer account please call or contact Customer Service 800-323-7583.